Will I be guaranteed a room with a king-size bed or double/double be if I request one? While we cannot guarantee your request, we will forward it to the hotel. The different types of accommodations are on a first-come, first-served basis and subject to the hotel’s availability upon your arrival. Are the taxes included in the cost of the Olympic Package? Yes, the prices for the Olympic Packages are inclusive of taxes. What does the package price include? Package prices for each wave include the following costs: nightly accommodations for two people, two event tickets per person per day (except on arrival/departure days), meals, transportation, host/hostess service and administrative fees. Is transportation to the different venues included in the packages? Yes, exclusive transportation is included for every package ordered. In Wave 1, why must I purchase my hotel room one day prior to Opening Ceremony? The Salt Lake Organizing Committee required all sponsors to purchase our hotel rooms one day prior to Opening Ceremonies. Therefore, since this is a self-liquidating program, we must pass this requirement on to participants. This will give participants an opportunity to take advantage of all the events and attractions that Salt Lake City has to offer. The Olympic Event Descriptions does not list all of the sporting events of the Olympic Games. Can I obtain tickets to events not listed? The McDonald’s program is only offering these "packaged" event tickets, which were selected based on historical popularity. What if the Olympic Winter Games are cancelled or rescheduled in whole or in part? If the games are cancelled or rescheduled, we cannot guarantee any refund. However, every effort will be made to recover all monies on your behalf. When should I make my air arrangements? Once your package has been confirmed (no later than June 2, 2001), you will want to make your reservations early to secure the most convenient and economical air fares. Consult your local travel agent or contact McDonald's approved travel agency, Carlson Wagonlit at 877.623.8785 (in U.S.) or 630.395.5975 (outside U.S.). What clothes should I bring with me? The weather in the Salt Lake City Area in February is cold, with an average daily high of 32 degrees Fahrenheit in the valleys and 20 degrees Fahrenheit in the mountains. Both mountain and valley snows are common with heavier weather prevalent at higher altitudes. Valley altitudes range from 4100 to 4400 feet while the mountains start at 6000 to 8000 feet and peak at around 11,000 to 12,000 feet. Warm winter clothing is recommended for attending the 2002 Olympic Winter Games outdoor events, and for traveling around the mountain and valley areas. Casual, comfortable clothing should be worn in the heated indoor venues. Due to the distance between various outdoor and indoor venues, you should bring a winter jacket, sunscreen, sunglasses, gloves and hat, and wear a comfortable pair of weather-ready hiking or walking boots. What if I have questions regarding this program? You may submit your questions via the following: Please email your questions to: sports.mailbox@mcd.com Or fax your questions to: 630.623.7140 attention Worldwide Marketing Olympic Packages Can I mail-in or fax my Olympic Package Reservations? You may submit your order via fax, however, you will be accessed an additional $250.00 (per reservation) for a manual processing fee. Please print out the order form and fax it to 630.623.7140 attention Worldwide Marketing Olympic Packages. What if my first choice of either hotel or ticket packages is unavailable? The corresponding request in the second choice column will then be processed. Please note that the unavailability of your first choice request does not guarantee availability of your second choice. If your second choice is not available, we will contact you for an alternate choice. Please review your first and second choices for your hotel and ticket packages. Can I cancel my order once I have placed my order? No, there will be no cancellation of orders accepted. Can I pay for my package(s) by credit card? Yes, we accept VISA Card, the official Card of the Salt Lake 2002 Olympic Games, MasterCard or American Express. Please note: You will be responsible for paying any credit card and/or banking fees assigned to your order. Please do not send cash. Payment must be made via credit card only in U.S. Dollars. When will I receive confirmation of my Olympic Package request? At the time of your order you will receive an acknowledgement of your completed order. You will also receive a confirmation of your Olympic Package orders no later than June 1, 2001 Do I have to fill out one reservation form for each package that I am ordering? Yes, it is absolutely necessary that you submit one form per package for processing purposes. Can I purchase individual tickets? No, through this program, ticket packages (including Opening and Closing Ceremony) may not be purchased on an individual basis. Tickets are only available in predefined ticket packages. Can I reserve a hotel room without ordering event tickets, Food & Beverage, or Transportation? No, by reserving a hotel room you have committed to ordering event tickets, food & beverage and transportation. Our packages are all-inclusive and can not be divided. What happens if I order the wrong ticket package or want to make a change? We have to assume that your request, as indicated on your Order Form is accurate, and therefore we cannot accept changes. Please mark your selections carefully. When will I receive my tickets? Tickets will be available for pick up at your chosen hotel upon your arrival into Salt Lake City. When will I know my seat locations? You will learn of your seat locations when you receive your tickets. No other notification of seat locations can be sent prior to actual distribution. Our staff will not have information on seat locations. Every effort will be made to seat parties together, however there is no guarantee. How many packages may I order? As an authorized member of the McDonald’s family, you are eligible to purchase up to six packages. Can I order more than one package in a wave? Yes, you may order one (1) to six (6) packages in one wave or order packages in different waves, up to (6) packages total. What does SLOC stand for? SLOC stands for the Salt Lake Organizing Committee for the Olympic Games. Are arrival and departure transfers provided to and from the airport and my hotel? Yes, we will be providing a shuttle bus to and from the airport in Salt Lake City. Back to top